Refund & Cancellation Policy

This policy applies to every paid subscription to Tile Stage sold by CoreOctal and forms part of the Terms of Service. Nothing here limits your rights under Indian consumer law where it applies.

Cancellation

• You may cancel at any time from your account or by e-mail to —. We confirm the cancellation by e-mail within two working days.
• A monthly subscription ends at the end of the paid month; access continues until then. No partial-month refund.
• An annual subscription ends at the end of the paid year; access continues until then.
• A recurring mandate is stopped on cancellation; you may also revoke it yourself at the payment gateway or with your bank.

When we refund

Situation	Refund
First annual subscription cancelled within 14 days of the first payment, with fewer than 20 previews and 2 brochures generated	full refund, less the payment-gateway charge
Duplicate payment or a payment charged in error	full refund
A paid period during which the service was unavailable for more than 72 consecutive hours for reasons within our control	pro-rata credit or refund for the days lost
We terminate for convenience	pro-rata refund of the unused period
Cancellation at any other time, downgrade, non-use, a suspended account because of a breach	no refund

How a refund reaches you

A refund is approved within 3 working days of the request and issued through the payment gateway (Razorpay) to the original payment method. The gateway credits it within 5–7 working days; some banks and card issuers take up to 14 days to show it. We cannot refund to a different account or in cash.

Chargebacks

Please write to us before raising a chargeback; we resolve genuine issues quickly. A chargeback raised without first contacting us may lead to suspension until the matter is settled.

Requests

E-mail — from the account's registered address with the company name, the invoice or payment id and the reason.